More Than Saying Thank You: The Board’s Role in Volunteer Engagement
How Nonprofit Leaders Can Recognize, Support, and Protect Volunteers
Volunteer Recognition Month (April in many countries) is a perfect time for nonprofit directors to reflect on the people who freely give their time, skills, and passion to advance the organization’s mission. For board members, recognizing and supporting volunteers is both a responsibility and an opportunity to strengthen the organization.
1. Board Members Are Volunteers
It’s important to recognize that board members themselves are volunteers. Directors take on a great deal of responsibility, as well as giving time, expertise, and leadership to guide and protect the organization. Take a moment to appreciate your contributions and those of your fellow board members.
Beyond internal recognition, this is also an opportunity to increase awareness about the board’s role. Many stakeholders—including other volunteers, donors, and the general public—may not fully understand the board’s essential function. Consider using Volunteer Recognition Month to share information about the board’s responsibilities and impact. This could take the form of a social media post, a short segment in the organization’s newsletter, or even a Q&A session highlighting board members’ dedication and efforts.
2. Recognizing Volunteers: A Board Responsibility
Volunteer appreciation should come from all levels of the organization, including the board. While staff typically handle day-to-day volunteer engagement, the board can amplify recognition efforts in meaningful ways:
Issue a formal statement or proclamation from the board thanking volunteers for their contributions. The statement should be signed by the board, listing all director names.
If feasible, send personal letters or emails of appreciation to individual volunteers, especially in smaller organizations where direct relationships are more common.
Host or participate in a volunteer appreciation event. Even a virtual gathering hosted by the board can create a sense of camaraderie and gratitude.
Board members should engage with volunteers directly when possible—whether by attending an event, joining a volunteer shift, or simply reaching out with a personal thank-you. This is an important part of relationship-building for the board.
3. The Board’s Oversight Role in Volunteer Management
Beyond recognition, boards have an oversight role in ensuring that volunteer programs operate ethically, efficiently, and safely. Consider the following:
Ethical Guidelines: Does the organization have an ethics policy in place for staff who recruit, manage, and oversee volunteers? Clear guidelines help maintain professionalism and integrity in volunteer engagement.
Volunteer Feedback & Complaints: Is there a structured process for volunteers to voice concerns, provide feedback, or file complaints? Volunteers are often on the front lines of an organization’s work, and their insights can help improve operations.
Legal & Safety Considerations: Are all regulatory, legal, and safety aspects of volunteer participation addressed? This is particularly crucial for roles involving vulnerable populations (such as minors or elderly individuals) or physically demanding activities.
Open and Accessible: Does the organization ensure that volunteer opportunities are open and accessible to people of all abilities and backgrounds? A diverse volunteer base strengthens the organization and expands its reach.
Final Thoughts
Volunteer Recognition Month is not just about saying thank you—it’s about reinforcing the culture of appreciation, respect, and accountability that sustains a nonprofit’s mission. By recognizing volunteers, clarifying board contributions, and strengthening oversight practices, board members can enhance volunteer engagement and ensure that their organizations continue to thrive.
Let this month serve as a reminder of the power of volunteerism—and the role board members play in fostering a thriving, mission-driven community.